Delivery Information

Order Status

Processing  means your order has been processed by our customer service team and our warehouse are dispatching your goods.

Shipped means your order has left our warehouse and is out for delivery.

Cancelled means your order has been cancelled either by us or yourself and monies have been refunded back to your account.

Your purchase history

To find out more information on your past orders please sign into your account.

UK Standard Delivery

Please note: Any orders placed on a Friday, Saturday or Sunday will not be processed or dispatched until Monday, once all security checks have been done.

We deliver the majority of our orders within 3-5 working days (exceptions may apply).

Deliveries to UK addresses are made Monday to Friday between 7.30am to 9.00pm, excluding Bank Holidays.

Deliveries to the Scottish Highlands and Islands, offshore locations and Northern Ireland may take a little longer.

Order tracking

We all like to know where our parcel is and when it will be delivered. The couriers we use have websites that allow you to track where your order is.

If you wish to track your order, please email with your order number and we will be happy to provide your tracking details.

UK Two Man Delivery

We deliver the larger / heavier items on a premium two man delivery. Your goods take between 7 - 10 working days to be delivered to yourselves.

We will try our up most to deliver your goods within the time scale of 3-5 working days, however this may not always be possible with stock availability. Therefore if there is a problem with your order in anyway we will contact you by either phone or email and let you know the problem and what we will do to rectify the situation.

Returns Policy :

Change or cancel an order

Unfortunately in most circumstances it is not possible to make changes to your order once you have placed it.  If you’d like to add products to you order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0151 708 2000 between 9.30am and 5.00pm Monday to Friday, or email us at your emails will be answered between 9.30am and 5.00pm Monday to Friday.  Please quote your order number.

Missing, incomplete or damaged orders :

If your order hasn’t arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been shipped but hasn’t arrived within the expected time period, please email our Customer Services team at or call us on 0151 708 2000 Monday to Friday between 9.30am and 5.00pm. If your order arrives and the goods are damaged, please call or email us straight away, providing as much information as possible.

Returns procedure :

Returns can be made through either of these options :

           1. Returns via email :   

           Please include: order number, the reason for the return and whether you’d like a    replacement or refund. Items will only be replaced or refunded once original order is      received back to us.

  • We’ll email you back with instructions of returning and a collection date
  • Alternatively, call us 0151 708 2000

           2. Returns via Rapid Discount Outlet Store

  • Simply take the delivery note or order confirmation and the product you wish to return or exchange to our returns desk in the store, and tell the sales assistant you bought it online.  If you wish to exchange the item they can organise this for you, however, if you require a refund, they will contact our customer services team first thing Monday morning who will process your refund.

Refund policy :

We want you to be happy with your purchase. If you’re not, just return the product to us or to our store as sold and in original packaging within 7 days following the instructions above, and we’ll exchange or refund it.  Please see below the products excluded from this policy.

Proof of purchase :

If you return a product to our store for a refund proof of purchase is required, but if you cannot provide this photographic identification and the original debit, credit or charge card used to purchase your order will be required.

Condition of return :

It’s important that returned items are in best possible condition, so please take reasonable care of them.

  • Goods returned without the original, salable packaging cannot be accepted back.
  • Products should be unused and with the original salable packaging. (exclusions
  • apply).
  • Faulty goods will be exchanged or refunded with proof of purchase.
  • Refuse an exchange or refund with or without proof of purchase
  • Ask for identification for return transactions (proof or purchase)

We reserve the right to :

Products we’re unable to cancel, refund or exchange :

Unless faulty or not as described, we cannot offer a full refund or exchange on any made to measure items.

This does not affect your statutory rights.

Bulky items :

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well  as the proposed location, before you order large pieces of furniture, to confirm that the product is right for your needs, and enable us to deliver your order successfully.